Refund policy
Return & Refund Policy
At Mahadev Krupa, we value your trust and aim to provide you with high-quality divine and spiritual products from Ujjain. However, if you are not completely satisfied with your purchase, weโre here to help.
Return Eligibility
Returns are accepted within 7 days from the date of delivery.
To be eligible for a return, the item must be:
Unused, unworn, and in its original condition.
In the original packaging with all tags, labels, and accessories included.
Accompanied by a clear unboxing video (mandatory) showing the package being opened from the start without any cuts or edits.
Mandatory Unboxing Video
To ensure transparency and smooth processing, a clear unboxing video is required for all return or replacement requests.
The video must clearly show:
The outer packaging and shipping label.
The process of opening the sealed package.
The product received along with any damage or issue, if applicable.
โ ๏ธ Returns without a proper unboxing video will not be accepted.
Non-Returnable Items
Please note that the following items cannot be returned or exchanged:
Used or worn items.
Custom-made or personalized products.
Items once used.
Items without original packaging or missing parts.
Return Process
Go to our Return Page within 7 days of receiving your order.
Provide your Order ID and unboxing video for verification.
Once verified, our team will guide you with next steps.
Returns sent without confirmation will not be accepted.
Refunds
Refunds are processed only after inspection of the returned product.
Once approved, the refund will be initiated to your original payment method within 5โ7 business days.
Shipping and COD charges are non-refundable, except when the return is due to a damaged or wrong item received.
Exchanges
If you wish to exchange your product, please go to our exchange page. Exchanges are subject to stock availability and product condition.
Contact Us
For return, exchange, or refund queries, reach out to us:
๐ง mahadevkrupa0204@gmail.com
๐ 9981607251 (WhatsApp Available)
๐ Business Hours: Monday to Saturday, 10 AM โ 6 PM
