At Mahadev Krupa, we value your satisfaction and strive to deliver the best quality products. Please review our Cancellation and Return Policy carefully before making a purchase.
1. Order Cancellation
-
Orders can be cancelled before dispatch by contacting our customer support team via email or WhatsApp.
-
Once an order has been shipped, it cannot be cancelled. In such cases, please refer to the Return Policy below.
2. Return & Replacement Policy
We accept returns or replacements within 7 days of delivery under the following conditions:
Eligibility for Return:
-
The product must be unused, unworn, and in its original packaging with all tags intact.
-
A compulsory unboxing video must be provided as proof — the video should clearly show:
-
The parcel being opened without cuts or edits, and
-
The issue or damage (if any) visible in the same recording.
-
Without a valid unboxing video, returns or replacements will not be accepted.
3. Non-Returnable Items
The following products are not eligible for return or cancellation once delivered:
-
Customized or personalized items.
-
Products damaged due to misuse, negligence, or improper handling.
-
Products without the original packaging or missing accessories.
4. Refund Process
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, the refund will be processed within 7–10 business days to your original payment method.
-
Shipping and handling charges are non-refundable.
5. Damaged or Wrong Product Received
If you receive a damaged, defective, or incorrect product:
-
Record an unboxing video showing the issue clearly.
-
Contact us within 48 hours of delivery via email or WhatsApp with the video proof.
-
We will arrange for a replacement or refund based on the inspection of the submitted video.
6. Contact Us
For cancellations, returns, or support, please reach out:
📧 Email: support@mahadevkrupa.com
🌐 Website: https://mahadevkrupa.com