At Mahadev Krupa, we are committed to delivering your products safely and on time. Please read our shipping policy carefully to understand how we handle order dispatch, delivery, and tracking.
1. Order Processing
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All confirmed orders are processed within 1–3 business days (excluding public holidays).
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Once your order is shipped, you will receive a shipping confirmation email/SMS with tracking details.
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In case of any delays due to holidays, or unforeseen circumstances, we will notify you promptly.
2. Shipping Partners
We have partnered with reliable courier services such as BlueDart, DTDC, Delhivery, and other trusted logistics providers to ensure safe and timely delivery across India.
3. Estimated Delivery Time
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Metro Cities: 3–5 business days
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Other Locations: 5–10 business days
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Remote or rural areas may take a few extra days depending on courier availability.
Please note: Delivery timelines may vary due to weather conditions, courier delays, or regional restrictions.
4. Shipping Charges
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Free Shipping on all orders above ₹[your threshold amount, e.g., ₹999].
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A nominal shipping fee of ₹[e.g., ₹49–₹99] may apply on orders below the free-shipping threshold.
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Any additional charges (e.g., express delivery or COD fees) will be shown at checkout before payment.
5. Order Tracking
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Once dispatched, your tracking number will be shared via email or WhatsApp.
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You can track your shipment anytime through the courier partner’s website or via the Track Order section on our website.
6. Undelivered or Returned Orders
If a shipment is returned to us due to:
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Incorrect or incomplete address,
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Multiple failed delivery attempts, or
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Refusal to accept the parcel,
we will contact you to confirm the reshipment. Additional shipping charges may apply for re-delivery.
7. Damaged or Lost Packages
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If your package arrives damaged, please record an unboxing video and contact us immediately within 48 hours of delivery.
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In case of lost shipments, we will coordinate with the courier partner and provide a resolution (replacement or refund) based on their investigation report.
8. International Shipping
Currently, mahadevkrupa.com ships only within India. International shipping will be available soon.